Contacts · Mon–Sun 10:00–21:00 (GST)

Let's start the conversation. 30 minutes — free.

Message us on Telegram — we reply within the working day, within hours for urgent cases. Prefer a form? Fill it out below and we'll take care of the first review and come back with a concrete plan.

Consultation request

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The more context, the sharper the recommendation. One contact channel is enough; if you share several, we'll pick the fastest.

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Request received. We'll reply within the working day (Mon–Sun 10:00–21:00 GST). Need faster? Message Telegram @bgauaecare — the accountant is online.

Office at Tamani Arts, Business Bay

Come by to meet the team, discuss complex matters face-to-face, or hand over original documents. Parking and Business Bay metro are nearby.

Address Office 1534, Tamani Arts Office Tower
Business Bay, Dubai, UAE
Hours Monday–Sunday · 10:00–21:00 GST
Meetings — by appointment
How to get there Business Bay metro · 8 minutes on foot
Parking access — by arrangement
Our channels

Where else to follow us

We publish regularly on taxes, accounting, and the realities of running a business in the UAE — no fluff, no empty promises. Pick a channel that suits you.

Team

Straight to the people you'll be working with

For complex matters and strategy — reach the team leads directly. For operational tasks, the personal chat with your accountant is enough.

E

Elena Stupenkova

CEO · strategy, key accounts

CEO of BGA. 15+ years of accounting experience in Europe and the UAE. With Elena — the first consultation on strategic matters and large projects.

L

Lilia Voronkova

Head of Accounting · books and tax

Leads the accounting team. For anything related to day-to-day bookkeeping, VAT, CT, or audit — reach out to Lilia directly.

N

Nikolay Rozhok

Head of HR & Payroll · WPS, EOSB

HR package, WPS files, payslips, employee onboarding. Everything about people on the payroll — Nikolay's desk.

A

Alina Arakelova

Client Care · onboarding new clients

Meets new clients: consultation, proposal, contract, handover to the responsible accountant. If you're just getting to know BGA — Alina is the first to reply.

Frequently asked

Questions about the first contact

If your question isn't listed — just message us on Telegram or submit the form: we'll reply personally.

How fast do you reply to a request?

Within the working day (Mon–Sun 10:00–21:00 GST), usually within 1–3 hours. For urgent situations (FTA deadlines, auditor requests, a blocked payment at the bank) we reply within minutes — mention the urgency in your Telegram message.

What happens after I submit the form?

You'll get a confirmation email. Within the working day Alina from Client Care will reach out to clarify the context and schedule a 30-minute Zoom or Telegram call with the right specialist. No aimless calls — we come with a plan.

Is the first consultation really free?

Yes — 30 minutes, no fee, no commitment. That's usually enough to understand the task and propose a working format. If a deep review is needed (e.g., restoring your books), we'll suggest a paid scoping at our hourly rate of 1,000 AED.

Can I come to the office instead of a call?

Of course. The office is open Mon–Sun 10:00–21:00, meetings by appointment. Coffee — on us, parking — validated. Address: Office 1534, Tamani Arts Office, Business Bay.

Which languages do you work in?

Our working languages are Russian and English. All team leads and most accountants are Russian speakers with strong English. If needed, we'll bring in a colleague with Arabic.

What happens to my form data?

The data is visible only to BGA team members working on your request. We do not share it with third parties and do not use it for marketing without your explicit consent. Storage policy follows the UAE PDPL (Federal Decree-Law 45/2021) on personal data protection.

I'm already a client — where should I write?

Into your personal Telegram chat with the responsible accountant — that's where the history, documents, and context live. For strategic or financial matters — directly to the team leads (contacts above).